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If you wish to change any of the details of your booking e. g. date and time, you must inform us of your changes prior to the scheduled departure of your flight to avoid any no show charges if applicable. Changes to your booking may incur a rebooking fee depending on the applicable fare rule. Q. What do you mean by Fare Conditions? All air tickets are governed by fare conditions and they determine the price of the ticket. Depending on the fare conditions the fares tend to vary. The most flexible fares have the least restrictions attached to it and are more expensive. It is very essential to know the most common conditions: Whether the ticket is refundable and the charges related to it Whether the ticket dates/flight can be changed and the charges related to it Whether there is no show charges related to it Be sure to ask the booking agent about the fare conditions related to the fare/flights that you are purchasing. If you are making the booking online, you may view the restrictions when you click on the "View Fare Rules" link on the fare display page Top

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Q. How do I apply for a ticket refund? A. You can submit a ticket for refund, which is either partially utilized or totally unutilized, within one year after expiry of the validity of the ticket. With effect from 01st October 2018, the ticket/s issued will be valid for Refund up to 15 months from the date of issue / 3 (Three) Months from the expiry of ticket validity. The refund would however be processed subject to the fare restrictions of the ticket. If the payment has been done in cash, a cheque with the refund amount is sent to the address as specified by the passenger. If the payment has been made by credit/debit card, then the amount is credited back to the same credit card account. The refund cannot be processed to an alternate card account. The transfer to any other card account if required would have to be requested by you to your card issuing bank only. If the payment is made by direct debit-bank transfer, the amount would be credited back to the same bank account that it was debited from.

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Any additional charges or fare difference for the modified reservation can be paid through any of the payment modes mentioned above, however it is advisable to use the same payment mode/card as used for original reservation. Please note that if a booking is modified or cancelled with the call centre/reservations office or if it is partly utilised, it cannot be further modified or cancelled online. Further online modification or cancellation of a single PNR that have multiple passengers booked on it, will result in modification or cancellation of all the booked passengers and is not possible to cancel one passenger from a multi passenger booking. You would have to contact the call centre for such cancelations or rebooking. Kindly send an email to in the following circumstances: If you are unable to access the "My Booking" section due to an error or if the fare rule does not permit the refund or in case of involuntary refunds/modifications For any online booking clarifications/queries/ non receipt of refund.

Call 24x7 All India Toll Number 1860 233 1407 from MTNL/BSNL lines and Mobile / landline Numbers of most Private Telecom Operators in India only. Air India contact numbers for callers in India Call 24x7 Customer Care numbers 0124-2641407 / 020-26231407 / 1860 233 1407 from MTNL / BSNL lines and Mobile / landlines of most private telecom operators in India only. Tele check-in email id for Alliance Air and Air India flights Air India contact numbers for callers outside India USA & Canada 1888 634 1407 (Toll Free) UK 8000 489 254 (Toll Free) Australia 613 701 98270 (Toll Number) # France 331 874 06644 (Toll Number) # Germany 496925511337 (Toll Number) # Singapore 800 101 4016 (Toll Free) # Calls charged to callers as per applicable network call rates. Callers from all foreign locations can also call on + 91 124 2641407 (International call rates applicable) + 91 20 2623 1407 (International call rates applicable) Call Centre Email IDs Online Booking /Refund Help Desk (Monday to Saturday, 0930 Hours - 1730 Hours IST) Frequent Flyer

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With effect from 01st October 2018, the ticket/s issued will be valid for Refund up to 15 months from the date of issue / 3 (Three) Months from the expiry of ticket validity. Q. If I have used only part of my ticket, am I entitled to a refund on the unused sector(s)? In case of partial refunds, the applicable one way fare and taxes for the utilized sector of travel and the cancellation/ refund charges are deducted and the balance amount is refunded. However in case of certain highly discounted fares, partially utilized tickets are non refundable. You will need to check the rules of the fare at the time of making the reservation. Q. Can I make changes to my booking after I have purchased a ticket? For bookings made online on our website, please visit the "My Booking" section under "Manage your trip" to cancel or make the changes in your reservation. You can also rebook or cancel your flight by contacting the local Air India reservations office or by sending an email to However, our Call Centers, Airport and City offices would be able to help you in making changes to your itinerary, irrespective from where you purchased the ticket.

Yes In case of involuntary downgrading, due to a change in aircraft, after completion of travel, you need to send the ticket jacket with the boarding cards to the Refunds section and as per the applicable fare rule a refund will be processed. In case of a downgrade and if you are transferred to any other airline the case is treated as a 'transportation credit' where a message has to be sent to the respective airline, our Central accounts and the IATA billing section, and only then is the refund processed. The ticket copy and the boarding card also need to be sent for this refund. Q. If a member of my family is taken ill and I no longer wish to travel due to this, am I entitled to a refund? Yes If a member of the family has taken ill and the ticket remains un-utilized then the refund is processed as per the fare rules governing the fare. Q. If my ticket is past the date of travel, can I still apply for a refund? Yes A refund can be applied for, within one year after expiry of the ticket validity.

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Refund against tickets purchased through credit/debit cards will be only in accordance with credit/debit card refund procedures. Please note that cancellation and refund rules differ for different fare types and the same are displayed in the 'View Fare Rules' link on the Flight And Fare Options page of the Select tab. If the booking has not been made online, please contact any AIR INDIA office to make changes or cancel your reservation. Tickets will be refunded by the ticket issuing office only. The refund of a ticket issued by a Travel Agent will be processed by the issuing Travel Agent only. Note: Passengers holding open tickets (issued across Air India counters/travel agents) should contact the nearest Air India office/travel agent for endorsing the tickets fortravel. Bookings cannot be made online using existing open tickets. These charges are included in the charges displayed to you in the rebooking/cancelation policy displayed in the View fare rules. Q. If I have been downgraded on my flight, do I qualify for a refund?

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